KATJOS42 Service Management 5 ECTS
Periods
Period I Period II Period III Period IV
Language of instruction
English
Type or level of studies
Advanced studies
Course unit descriptions in the curriculum
Degree Programme in Business Studies
Management and Organization
Faculty of Management

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Enrolment for University Studies

Enrolment time has expired

Teachers

Ritva Höykinpuro, Teacher responsible
Ritva.Hoykinpuro[ät]uta.fi

Teaching

22-Oct-2018 – 12-Nov-2018
Lectures 16 hours + 3 hours Web-based
Mon 22-Oct-2018 - 29-Oct-2018 weekly at 14-17, Pinni ls B 3117
Fri 26-Oct-2018 at 10-14, Pinni ls B 4117
Mon 5-Nov-2018 - 12-Nov-2018 weekly at 14-17, Linna ls K108

Evaluation

Numeric 1-5.

Evaluation criteria

Essay

Study materials

Journal articles chosen by the lecturer

Further information

This course is primarily for:

- Master students in Management and Organization studies

- Master level exchange students of Faculty of Management (business studies)

- Third year bachelor level exchange students of Faculty of Management (business sudies) who have completed KATMAA13 Service Marketing course in period I can also enroll. Completing KATMAA13 is a prerequirement for exchange students if you have not completed an equivalent course at your home university.