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Archived teaching schedules 2017–2018
You are browsing archived teaching schedule. Current teaching schedules can be found here.
KATJOS42 Service Management 5 ECTS
Period I Period II Period III Period IV
Language of instruction
Type or level of studies
Advanced studies
Course unit descriptions in the curriculum
Degree Programme in Business Studies
Management and Organization
Faculty of Management

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Enrolment for University Studies

Enrolment time has expired


Ritva Höykinpuro, Teacher responsible


30-Oct-2017 – 27-Nov-2017
Lectures 15 hours + 3 hours Web-based
Mon 30-Oct-2017 - 27-Nov-2017 weekly at 9-12, Pinni ls A1081

Study materials

Journal articles chosen by the lecturer

Further information

This course is primarily for:

- Master students in Management and Organization studies

- Master level exchange students of Faculty of Management (business studies)

- Third year bachelor level exchange students of Faculty of Management (business sudies) who have completed KATMAA13 Service Marketing course in period I can also enroll. Completing KATMAA13 is a prerequirement for exchange students if you have not completed an equivalent course at your home university.