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Archived teaching schedules 2016–2017
You are browsing archived teaching schedule. Current teaching schedules can be found here.
KATJOS42 Service Management 5 ECTS
Period I Period II Period III Period IV
Language of instruction
Type or level of studies
Advanced studies
Course unit descriptions in the curriculum
Degree Programme in Business Studies
Management and Organization
School of Management

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Enrolment for University Studies

Enrolment time has expired


Ritva Höykinpuro, Teacher responsible


25-Oct-2016 – 22-Nov-2016
Lectures 15 hours + 3 hours Web-based
Tue 25-Oct-2016 - 22-Nov-2016 weekly at 9-12, Virta 114

Study materials

Journal articles chosen by the lecturer

Further information

This course is primarily for:

- Master students in Management and Organization studies

- Exchange students who have completed KATMAA13 Service Marketing course in period I. Completing KATMAA13 is a prerequirement for exchange students.