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Archived teaching schedules 2015–2016
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KATJOS42 Service Management 5 ECTS
Period I Period II Period III Period IV
Language of instruction
Type or level of studies
Advanced studies
Course unit descriptions in the curriculum
Degree Programme in Business Studies
Management and Organization
School of Management

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Enrolment for University Studies

Enrolment time has expired


Ritva Höykinpuro, Teacher responsible


20-Oct-2015 – 13-Nov-2015
Lectures 15 hours + 3 hours Web-based
Tue 20-Oct-2015 at 9-12, Pinni A1081
Tue 27-Oct-2015 at 9-12, Linna K110
Tue 3-Nov-2015 at 9-12, Päätalo A2b
Tue 10-Nov-2015 at 9-12, Pinni A1081
Fri 13-Nov-2015 at 9-12, Pinni A3111

Study materials

Journal articles chosen by the lecturer