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Arkistoitu opetussuunnitelma 2012–2015
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KATJOS42 Service Logic as a Foundation for Service Management 5 op
Organised by
Degree Programme in Business Studies
Management and Organization
Person in charge
Yrityksen johtamisen yliopistonlehtori
Planned organizing times
Period(s) I II III IV
2012–2013 X
Preceding studies
Recommended:

Learning outcomes

Students learn to understand the role of service in modern service organizations from an interdisciplinary perspective. Additionally, the students learn the theoretical framework of service logic for managing service organizations.

Contents

The course includes the basic studies and theories in the field of service management. The focus of the course is on service management, service leadership and on a service strategy.

Teaching methods

Teaching method Contact Online
Lectures 15 h 0 h

Teaching language

English

Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Open University Students
  • Doctoral Students
  • Exchange Students
Participation in course work 
In English
Evaluation 

Pre-assignment, a group work / a case study, a learning diary based on lectures and readings.

Evaluation

Numeric 1-5.

Study materials

Journal articles chosen by the lecturer

Belongs to following study modules

2015–2016
Teaching
Archived Teaching Schedule. Please refer to current Teaching Shedule.
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Johtamiskorkeakoulu