x !
Archived Curricula Guide 2017–2019
Curricula Guide is archieved. Please refer to current Curricula Guides
KATJOS42 Service Management 5 ECTS
Organised by
Degree Programme in Business Studies
Management and Organization
Person in charge
University lecturer, Management and Organisations
Preceding studies
Corresponding course units in the curriculum
School of Management
Curricula 2015 – 2017
KATJOS42 Service Management 5 ECTS

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.


The course includes different themes in the field of service research e.g. service experience, service design and service concepts, service productivity, service strategies for manufacturing companies, and paradigms in service research.

Teaching methods

Teaching method Contact Online
Lectures 15 h 3 h

Teaching language


Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Open University Students
  • Doctoral Students
  • Exchange Students
Participation in course work 
In English

Evaluation and evaluation criteria

Numeric 1-5.
Participation in class, online assignments, essay

Study materials

Journal articles chosen by the lecturer

Further information

Lukuvuonna 2015-2016 opintojakso toteutetaan Kampuskamari-yhteistyönä.

Belongs to following study modules

Faculty of Management
Faculty of Management
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Faculty of Management